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How do I buy something?On the product page, select the size in the drop-down menu, the quantity using the + and - signs and press the Add to cart button. Immediately after that, you have the choice to complete the purchase , view the shopping cart or continue shopping. You can access the shopping cart at any time via the shopping cart icon in the upper right corner. You can complete your purchase via the button Complete shopping , which is located in the upper right corner (or by clicking on the shopping cart and then on Complete shopping if you are on a mobile device). By clicking on Complete shopping, you will get to the three steps of filling in the data to conclude the purchase.
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How to pay cash on delivery?The borrower pays in cash to the delivery person, after which you receive a confirmation of receipt and payment of the shipment.
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Why do you need my phone number?We need your phone number in order to contact you when necessary during delivery and when returning/replacing the product.
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Do the discounts add up?No, you can only use one type of discount on each item, unless otherwise stated - for example, you cannot use a percentage coupon (such as the one you get for signing up to a newsletter) on discounted items, while it is possible that you can use a coupon with a fixed amount of discount on them (like, for example, a coupon obtained from a lottery).
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How do I know that paying by card is safe?We protect your data with SSL (Secure Socket Layer) protocol with 128 bit encryption and MD5 algorithm. A double layer firewall and ISO 8583 standard secure your data between payment systems and card houses.
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What is the maximum order amount?The maximum order amount is not limited. However, depending on the payment method you choose, the products you purchase and your purchase history on our site, it is possible that for larger order amounts we will ask you to fulfill additional conditions before we start the delivery process. This process may include identity verification, additional confirmations or prepayment requests. These measures are intended to ensure the protection of all our users and ensure the reliability and protection of transactions.
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Where can I check if the product I want is available?On the page, below the price of each product, there is information about availability, and if the product is not available, it will not be possible to click on the order/purchase button
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What happens after I place an order?After you place the order, we carry out the following steps: Product reservation : We first reserve the products you ordered to ensure their availability. Order processing : Based on the selected delivery date, we process your order in the warehouse. We prepare the products for delivery, carefully pack them and check the accuracy of all items. Handing over to the delivery service : After processing in the warehouse, the products will be handed over to the delivery service, which will take care of delivery to your address.
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Can I order product delivery to my address?Of course, you only need to enter data in the "Delivery address" field.
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What are the shipping costs?The price of delivery varies depending on the chosen delivery method. For abroad, there is a table based on the weight of the package, according to which the delivery is charged. Free delivery in Croatia is available for all orders over 100 euros.
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Can I collect the product myself without paying the shipping costs?You can select "Personal pickup" at the delivery selection step. You can pick it up in person in Đakovo, you will be informed about the pick-up time later.
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How can I get a promo code?Website Review: Check our website regularly for currently available promo codes. They can be displayed on the front page, promotional pages or product pages. Ordered package: If you are already our customer, check the package you received. Promo codes may be included as an added bonus or reward for your purchase. Newsletter subscription: We recommend that you subscribe to our newsletter via email. So you will receive regular notifications about promotions, discounts and exclusive offers, including promo codes that you can use when shopping. It is important to note: Availability of promo codes may vary depending on current offers and promotions. Check our website regularly and subscribe to our newsletter to keep up to date with the latest promotions and promo code opportunities.
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How to use the discount code?The promo code for the discount is calculated after you have added all the items to the shopping cart and started the purchase process After the list of products in the basket, there is a field for entering the code Enter the received discount code in the provided field Wait for the amount of the order to be reduced by the amount of the code and then proceed to the selection of delivery The promo code cannot be exchanged for money
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